What is Emotional Intelligence?

Everybody has emotions.

It's a simple fact, a part or our being human. Whether we realise it or not, these emotions impact us every single day. They also impact those around us, both in the workplace and in our personal lives.

Emotional Intelligence or EI describes a way of recognising and understanding these emotions, and control them better to make them work for us, not against us. It shapes our understanding of ourselves and determines the majority of our daily actions and interactions with others.

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Different aspects of Emotional Intelligence

Self-awareness is the keystone of emotional intelligence. Before you can make changes in yourself, you have to know what there is to work with. Becoming self-aware is the process of understanding yourself, being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.

Awareness of others can be described simply as the ability to understand and respond to the needs of others. Get this right, and people will feel valued, listened to, cared for and understood. Get it wrong, you will give the impression to be insensitive or uncaring. The better you can capture people's signals, the better you can connect to them.